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Merchandise Refund Policy
Strict protocols governing the purchase, return, and non-refundable nature of all physical merchandise sold by Disclose Project.
1. Final Sale Absolute Clause
All sales of physical merchandise (including apparel, accessories, physical media, vinyl records, and limited edition drops) are strictly FINAL. Disclose Project operates under an absolute no-return, no-exchange, and no-refund framework. By authorizing and submitting your payment via our checkout gateway, you irrevocably waive your right to dispute the purchase based on buyer's remorse, incorrect size selection, stylistic dissatisfaction, or minor color discrepancies between the digital screen representation and the physical reality of the fabric/print.
2. Exceptions for Defective or Incorrect Goods
The SOLE AND EXCLUSIVE exception to the Final Sale Absolute Clause is if the Company demonstrably ships an incorrect item (a different SKU than what is stated on the order invoice) or an item with severe, rendering-unusable manufacturing defects (e.g., massive print failure, structurally torn fabric prior to opening). In such rare instances, the buyer MUST submit a formal claim to our legal and support channel within exactly SEVEN (7) calendar days from the timestamp of delivery confirmed by the logistics carrier.
3. Mandatory Continuous Unboxing Video Evidence
To combat rampant e-commerce fraud and fraudulent chargebacks, any claim regarding missing, incorrect, or defective items MUST be accompanied by an unedited, continuous, single-take unboxing video. This video must start by clearly showing the sealed package, the untouched shipping label, and document the entire opening process until the defect or wrong item is clearly shown on camera. Claims lacking this specific, irrefutable video evidence will be automatically and permanently rejected without the right to appeal.
4. Refund Processing and Logistics SLAs
If a defect claim is rigorously verified and approved by our quality control department, the Company reserves the unilateral right to either issue a replacement (subject to strictly limited stock availability) or process a monetary refund. The buyer is responsible for shipping the defective item back to our designated warehouse. Approved monetary refunds will take a mandatory processing period of one to two weeks (7 to 14 business days) to clear our financial department and reflect in the customer's original payment method (bank account or credit card).